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Customer Services Administrator

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Customer Services Administrator

Ref: GORES-101-RC

  • Location:

    Dartford

  • Salary:

    £22800 per annum

  • Type:

    Permanent

  • Key Skills needed:

    Customer Service , Microsoft office, Ability to communicate at all levels , Standards

Job Description:

Go Resource are currently on behalf of their Client for Customer Services Adviser Rolesbased in Dartford in Kent

Within the customer services team you will be the first point of contact at the client site liaising with both the clients suppliers and the operational teams at the site .

Key Accountability will include :

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1 Data entry onto relevant systems providing correct information regarding supplier deliveries

2 Update the operational team with any amendments or customer requirements to ensure efficient operations

3 Working with suppliers ensuring deliveries to the site comply with operational and customer requirements

4 Working with the Transport team, updating the operation and client with relevant information throughout the day

5 Provide customer feedback relating to deliveries and issues

6 Work with the client and operational team to amend processes working towards improved efficiency

7 Ensure compliance for quality and H+S audits

8 Ensure H+ S standards are met at all times

9 Updating site security personnel with amendments to timings/ details to facilitate required access to the site and customer site

Knowledge, Experience & Skills

  • GCSEs or Equivalent (any grade)
  • Microsoft Office knowledge
  • Previous Experience of working in a customer relations environment
  • Experienced in working with multiple departments
  • Good organisational skills
  • Good verbal and written communication skills
  • Ability to work as part of a team and using own initiative
  • PC literate Microsoft Office applications
  • Able to work within a pressurized environment
  • Previous experience working within Logistics sector
  • Interpersonal & Communication Skills
  • Excellent verbal and written communication skills
  • Customer orientated
  • Able to work flexible hours
  • Key attributes required to be successful
  • Customer Orientated
  • Goes the extra miles to understand and meet customer expectations
  • Demonstrates a strong service mentality
  • Takes initiative to propose innovations and improvements
  • Builds strong working relationships
  • Down-to-earth approach to issues and decisions
  • Thrives and adapts in demanding circumstances
  • Natural Communicator
  • Positive attitude
  • Displays integrity and confidentiality at all times
  • Flexible approach to work essential
  • Ability to work weekends if required

Shifts Available 0600 - 1430 hours or 1000- 1830 hours Monday to Friday with occasional weekends

In the first instance please email your CV to ruth@go-rg.com with a covering letter and advise of your availability for an immediate start

Ruth Counsell

01622 690555

ruth@go-rg.com

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